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Privacy Policy

PicklePals LTD
Effective Date: 22/06/2025
Last Updated: 22/06/2025

1. Introduction

PicklePals LTD ("we," "our," or "us") operates the PicklePals mobile application and website at picklepalsapp.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name: Your first and last name for account creation and identification

  • Email Address: Used for account verification, communication, and notifications

  • Location Data: Real-time location information to provide location-based services and connect you with nearby users

  • Profile Information: Any additional information you choose to provide in your profile

  • Communication Data: Messages and interactions within the app

  • Device Information: Device type, operating system, unique device identifiers

  • Usage Data: How you interact with our Service, including features used and time spent

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

  • IP address and general location (city/region level)

  • Browser type and version

  • App usage analytics and performance data

  • Crash reports and error logs

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Provision: To provide, maintain, and improve our core app functionality

  • Location Services: To connect you with nearby users and provide location-based features

  • Communication: To send you notifications, updates, and respond to your inquiries

  • Account Management: To create and manage your user account

  • Safety and Security: To verify identity, prevent fraud, and ensure platform safety

  • Analytics: To understand usage patterns and improve our Service

  • Legal Compliance: To comply with applicable laws and regulations

  • Marketing: To send promotional materials (with your consent where required)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

  • Your profile information and location (as configured in your privacy settings)

  • Messages and interactions as part of the Service functionality

4.2 Service Providers

We may share information with third-party service providers who assist us in:

  • Cloud hosting and data storage

  • Analytics and performance monitoring

  • Customer support services

  • Payment processing (if applicable)

4.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations or court orders

  • Protect our rights, property, or safety

  • Investigate potential violations of our Terms of Service

  • Respond to emergency situations

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Location Data

5.1 Collection and Use

Our Service collects real-time location data to:

  • Connect you with nearby users

  • Provide location-based matching and recommendations

  • Enhance safety features

  • Improve Service functionality

5.2 Location Controls

You can control location sharing through:

  • Device-level location permissions

  • In-app privacy settings

  • Temporarily disabling location features

Note: Disabling location services may limit certain app functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest

  • Regular security assessments and updates

  • Access controls and authentication measures

  • Employee training on data protection

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Service

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information

  • Correction: Update or correct inaccurate information

  • Deletion: Request deletion of your personal information

  • Portability: Receive your data in a portable format

  • Objection: Object to certain processing activities

  • Restriction: Request limitation of processing

  • Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at [privacy@picklepalsapp.com].

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending an email notification

  • Providing in-app notifications

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

PicklePals LTD
Email: privacy@picklepalsapp.com
Website: picklepalsapp.com
Address: 71-75 Shelton St, London WC2H 9JQ

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